Online Sales Policy - Rock Merchandise - Home - 2009 - The Rock

Rock Gear Policies

Prices

All prices are in NZD

For international customers: The price advertised might not be the same price charged to your credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand Dollars at the exchange rate on the day it is processed.

Shipping policy

Delivery timetable: 7 working days from purchase, 15 working days for international deliveries (outside NZ). 

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • It can take up to 10 working days from when you return the package to us for you to receive your refund or replacement.


Refund policy

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are not refundable. 

Cancellation policy

You will need to contact us (details below) if you wish to cancel or modify an order. We will happily cancel your order before it has been dispatched, although we are unable to cancel orders that have already been dispatched from our warehouse.

We want to make you happy and to enjoy shopping for Rock Gear. If you’re canceling your order because you’re unhappy with the service you’ve received, please tell us so that we might have the opportunity to resolve your problem and keep you as a customer.

Payment & Checkout Security

We accept payment from Visa and MasterCard credit cards via DPS Payment Express.
Credit Cards

DPS Payment Express offers secure and private payments. Click below for more information.

Payment Processor

 

Contacting Us

If you need to contact us regarding an order please call us on 09 375 7155

Post Address:
The Rock
PO Box 47-560
Ponsonby
Auckland, 1011

Physical Address:

Fountain Court
Corner Jervois and St Marys Roads
Ponsonby, Auckland


For more ways to get in touch with us please visit our full Contact Us page