Most Frequent Questions
- Why is the listen live stream not working?
We are sorry to hear you are having issues with the live stream.
Here are some things you can do that might help you to fix this issue:
1. Check your Internet Connection. You can stream via Wi-Fi or 3G/4G.
2. Make sure your browser is compatible with The Rock website.
Our currently supported browsers are:
Mobile / Tablet - Android 5.0+
Latest 2 versions of:
Latest 2 versions of:
- How can I contact The Rock?
Use your phone: 0800 ROCK PHONE
Use your fax: 0800 ROCK FAX (please note: the fax machine died a few years ago and we haven't replaced it)
Use your cell: text STUDIO, then leave a space, then enter your message and send to 3520 (texts cost 20c)
Use the post box:
The Rock Network
PO Box 92080, Ponsonby
Use Your Illusion: bloody good album.
- Why cant I see The Rock on my Internet Explorer browser?
Unfortunately Internet Explorer is not a supported browser. Give Google Chrome or Mozilla Firefox a try if you haven't already.
Login & Personal Information
- Can I update my email address?
Not at the moment sorry.
If you are now using a different email address, please create a new MediaWorks ID.
We will look at providing this ability to change your email address in the future.
- How do I delete my account?
If you decide to delete your account, please e-mail your request to email@example.com and ask for your account to be deleted.
- How can I reset my password?
If you have forgotten your MediaWorks ID password, you can easily reset it by going to the log in page of therock.net.nz.
On the therock.net.nz website, first click on the LOG IN link located at the top of the page, then click the 'Forgotten Password?' link below the password box.
If you would like to reset your password and are already logged in, you can do so from the website. On the website, click the EDIT PROFILE link at the top of the page, then click Change Password at the bottom of the form.
- Why does MediaWorks need my personal info?
We need your information so we can better communicate with you and ultimately provide you with more content we know you'll like. It's also to help improve our advertising service.
Advertising is a feature of The Rock as it enables us to make the shows available to you for free. Knowing who you are means we will be able to show you advertising that is more relevant to you.
- How do you share my personal information with companies other than MediaWorks?
If you give us permission when you register for a MediaWorks ID, from time to time we may share some information with carefully selected third parties to provide you with offers that might be of interest to you.
- What personal information do I need to give you when I sign up?
- We'll only ask you a few basic details to set up your MediaWorks ID such as your gender and year of birth.
- Is my information safe and protected?
Yes, we keep your information safe and protect it from any unauthorised access. We use a specialist outside service who use best practice encryption and other security practices to hold and keep your data secure.
Only a small group of people at MediaWorks will have access to your personal data.
- Will you post on Facebook on my behalf?
We'll never post anything on Facebook on your behalf.
When you log in using Facebook, we only gather your basic profile information (name, email address, gender, year of birth and profile picture) to create a MediaWorks ID for you.
- People using the Safari browser can’t login to enter competitions.
If you’re having trouble logging in with the right email and password combination, then check the Safari browser settings. Make sure you’re allowing third-party cookies and are not preventing cross-site tracking.
These can be changed by opening Safari then going to the bar at the top of your screen and choosing Safari > Preferences > Privacy.
If this doesn’t help then try another browser like Google Chrome or Mozilla Firefox.
The Rock on your radio
- What are The Rock frequencies?
Struggling to find a decent radio station? Unfortunately we can't help you with that.
But if you're keen to hear our average-to-mediocre banter sandwich between some bloody good rock music, then look no further.
Listen to The Rock everywhere in the country by tuning into one of the frequencies below:
Hawkes Bay 95.1
Central Otago 98.3